FAQs

You can book an appointment in the following ways: 1. Book online https://bookings.nookal.com/bookings/appointment/TEGNK/HNFMC?170400c06c9357a3a9a7e5b5b16531a8=719d14ac8eee802439e04a2d7b34ff88 2. Call us at (07) 3088 8035 3. Email booknow@questphysio.com.au with your name, appointment type, and funding details (e.g., NDIS, private, GP referral) 4. Submit an enquiry form on our website.

1. Initial Assessments:

• 20min (DVA, Select Bulk bill GP referrals - case by case basis)

• 45min (Private/CHSP/HCP/GP referral)

• 60mins (NDIS)

2. Follow up consult:

• 20min (DVA, Select Bulk bill GP referrals - case by case basis)

• 30min (Private/CHSP/HCP/GP referral)

• 45mins or 60mins (Extended - 2 or more unrelated areas)

(NDIS)

• 30/45/60mins (TBC after initial Assessment)

We accept the following payment methods for home visits: 1. Agency Plan Managers (CHSP & HCP): Monthly invoice sent in the last week of the month. 2. NDIS Self/Plan Managed: Invoice sent after each session. 3. Private paying/Health Fund Rebate: - Bank transfer (details provided upon booking) - Visa/Mastercard over the phone (verified at booking, not charged) - PayPal (link sent with booking confirmation, payment required before service) 4. GP Referral/Medicare rebated appointment (10960): Full amount charged, rebate claimable online via MyGov or the Medicare app. Alternative rebate claiming options are available on the Services Australia website.

Yes we accept all Private Health Funds

These can be accepted immediately in-clinic, however, currently our therapists do not carry a HICAPS machine, so home visit consultations will need to be paid for in full.

You can then use the provided receipt to make a claim from your private health fund in a number of ways:

• In person

• Over the phone

• Online

• Through an app

Note: Each health fund is different and may not have all of the above claiming options available. Check with your fund before booking your appointment with us.

Yes, providing parking is helpful and can prevent reductions in treatment/assessment time. Please provide the following information if applicable: 1. Where to park 2. Internal gated complex map or directions 3. Gated complex entry pass codes or call instructions 4. Any parking fees or restrictions that need to be adhered to. 5. Contact us at (07) 3088 8035 if you have any specific parking concerns.

Please call us on (07) 3088 8035 or send an email to admin@questphysio.com.au

(Please follow this email structure: Subject: Your name, which appointment needs to be cancelled, Body of email: Reason for cancellation)

• Private/CHSP/HCP: 24hrs notice required

• NDIS/GP referral: 48hrs notice required

• For cancellations outside of the above notice periods Quest Physio reserves the right to charge a cancellation fee as per the cancellation policy

• All cancellations are subject to our cancellation policies (Clause 6)

Our session costs are as follows: **In-Clinic (Chermside):** 1. Initial Assessment: - Private and GP referrals = $160 (45min) - NDIS participants = $183.99 per hour (Pro-rata) - DVA and Workcover claims (No gap fee - must have accepted claim number) 2. Follow-up Consult: - Private and GP referrals = $120 (30min) - Private and GP referrals (Complex or multi-joint injuries) = $160 (45mins) / $230 (60min) - NDIS participants = $183.99 per hour (Pro-rata) - DVA and Workcover claims (No gap fee - must have accepted claim number) **Mobile Physiotherapy Services:** 1. Initial Assessment: - Private and GP referrals = $200 (45min) - Private and GP referrals (Complex or multi-joint injuries) = $250 (60min) - NDIS participants = $183.99 per hour (Pro-rata) + travel charges - DVA and Workcover claims (No gap fee - must have accepted claim number) - However, travel charges must be paid by you ($25 per 10mins block of travel distance from clinic). 2. Follow-up Consult: - Private and GP referrals = $150 (30min) - Private and GP referrals (Complex or multi-joint injuries) = $200 (45min) / $250 (60min) - NDIS participants = $183.99 per hour (Pro-rata) + travel charges - DVA and Workcover claims (No gap fee - must have accepted claim number) - However, travel charges must be paid by you ($25 per 10mins block of travel distance from clinic). **Aged Care Agency Rates:** Vary depending on brokerage arrangement. Please submit a referral form, email or call for further information. **Work OH&S Rates:** Vary depending on servicing time allotments, types of pre-employment testing required, and breadth of reporting required. Please submit a referral form, email or call us detailing requirements.

Yes, we do charge for travel during home visits. The cost is based on the distance and time required for our clinician to reach you. - General travel charges = $25/10min block - NDIS travel charges follow the Monash model and the NDIS guidelines (Please call us 07 30888035 for a personalised estimate) Our aim is to offer cost-effective services. Call us at (07) 3088 8035 for more details.