FAQs

You can book an appointment by: 1. Calling us at (07) 3088 8035 2. Emailing booknow@questphysio.com.au with your name, type of appointment, and funding (e.g., NDIS, private, GP referral) 3. Sending us an enquiry form through our website.

1. Initial Assessments: 45min (Private/CHSP/HCP/GP referral) 60mins (NDIS) 2. Follow up consult: (Private/CHSP/HCP/GP referral) 30min 45mins (Extended - 2 or more unrelated areas) (NDIS) 30/60mins (TBC after initial Assessment)

We accept the following payment methods: 1. Agency Plan Managers (CHSP & HCP): Monthly invoice sent in the last week of the month. 2. NDIS Self/Plan Managed: Invoice sent after each session. 3. Private paying/Health Fund Rebate: - Bank transfer (details provided upon booking) - Visa/Mastercard over the phone (verified at booking, not charged) - PayPal (link sent with booking confirmation, payment required before service) 4. GP Referral/Medicare rebated appointment (10960): Full amount charged, rebate claimable online via MyGov or the Medicare app. Alternative rebate claiming options are available on the Services Australia website.

Yes However, currently our therapists do not carry a HICAPS machine, so each consultation will need to be paid for in full. This is hopefully set to change this year as funds allow digital claiming of services. You can then use the provided receipt to make a claim from your private health fund in a number of ways: In person Over the phone Online Through an app Note: Each health fund is different and may not have all of the above claiming options available. Check with your fund before booking your appointment with us.

Yes, providing parking is helpful and can prevent reductions in treatment/assessment time. Please provide the following information if applicable: 1. Where to park 2. Internal gated complex map or directions 3. Gated complex entry pass codes or call instructions 4. Any parking fees or restrictions that need to be adhered to. 5. Contact us at (07) 3088 8035 if you have any specific parking concerns.

Please call us on (07) 3088 8035 or send an email to admin@questphysio.com.au (Please follow this email structure: Subject: Your name, which appointment needs to be cancelled, Body of email: Reason for cancellation) Private/CHSP/HCP: 24hrs notice required NDIS/GP referral: 48hrs notice required For cancellations outside of the above notice periods Quest Physio reserves the right to charge a cancellation fee as per the cancellation policy All cancellations are subject to our cancellation policies (Clause 6)

Our session costs are as follows: **In-Clinic (Chermside):** 1. Initial Assessment: - $140 (45min) for private and GP referrals - $180 (60min) for NDIS participants and complex cases 2. Follow-up Consult: - $110 (30min) - $140 (45min) for extended consults (2 or more unrelated areas) - $180 (60min) for NDIS participants and complex cases **Mobile Physiotherapy Services:** 1. Initial Assessment: - $180 (45min) for private and GP referrals - $180 (60min) + travel for NDIS participants and complex cases 2. Follow-up Consult: - $140 (30min) - $180 (45min) for extended consults (2 or more unrelated areas) - $180 (60min) + travel for NDIS participants and complex cases **Aged Care Agency Rates:** Vary depending on brokerage arrangement. Please submit a referral form. **Work OH&S Rates:** Vary depending on servicing time allotments, types of pre-employment testing required, and breadth of reporting required. Please submit a referral form detailing requirements.

Yes, travel charges are calculated based on the distance our clinician needs to travel and the time taken. Charges depend on the area (as per the modified Monash model) and can be up to a maximum of 30 or 60 minutes, calculated at our standard hourly rate ($180/hr). Additional charges may apply for tolls or parking fees. For travel involving flights or driving distances over 1 hour, please discuss with our team. Our goal is to provide cost-effective services. Please contact us at (07) 3088 8035 for more details.